THE TOP TEN CONSUMER COMPLAINTS FOR 2003

Retail Sales

Telephone, cellular, phone billing and services

Cars

Home improvements

Telephone and mail orders

New cars

Internet sales and practices

Production defects and warranties

Real estate

Modeling/talent practices

Courtesy of the new york consumer protection board

Stores offering discounts in Manhattan
PHOTO: Yetnayet Aberra

PHOTO: Yetnayet Aberra

PHOTO : Yetnayet Aberra
PHOTO: Yetnayet Aberra

PHOTO : Yetnayet Aberra

PHOTO : Yetnayet Aberra

PHOTO: Alexandra Huddleston

PHOTO : Alexandra Huddleston

 

 

 

 

 

REAL

DEAL OR

SCAM?

by Yetnayet Aberra

Everyday in the Big Apple, thousands of fliers, posters, and advertisements with double-digit discounts and other offers on stuff for sale vie for New Yorkers attention – and their wallets. There’s the end-of-season store clearance sale. The President’s Day Sale. And, the classic, “Going out of Business” sale.


But do New Yorkers buy it?

Channing Edson, 26, does. Walking into a Manhattan store to do some quick shopping; she hangs around undecided about buying a “two for almost one” toothbrush.

“They really want to get rid of some of this stuff, but it’s a good price,” Edson says.

Channing Edson at a Manhattan store.
PHOTO : Yetnayet Aberra

when she bought her presents online for what she thought was a great price. But she didn’t get what she bargained for.

“There was a big fiasco,” says Edson. “I got the wrong things, I got things that came with the wrong monogram. I sent it back and they came back and there was no one to accept the package and the package was sent to a UPS office in the Bronx.” In fact, New Yorkers are often suspicious of anything that’s ‘free’.

According to the the New York State Consumer Protection Board retail sales ranging from item pricing to refund were the top ten consumer complaints.The New York State Consumer protection Board constantly warns New York shoppers about fraud and provides tips on deciding whether something is a great deal or not. Most New Yorkers stopped and questioned while shopping had a fair idea of what they were getting.

“I can’t really think of advertisements that have influenced me to buy against my better judgment,” says Dr. Vincent Dellarocca, a retired dentist, who was also shopping at local drugstore. “I am not a great shopper, my wife knows a lot about these things; women have been at the market place for centuries and it’s a heritage we can’t beat.”

Dr . Vincent Dellarocca at a convenience store
PHOTO : Yetnayet Aberra

But not all women buy it.

“If I need to get myself good stuff I go to a good store, sometimes the price doesn’t matter,” says Cristina Pachiska, 52 a Russian born New York resident.

The Federal Trade Commission (FTC) warns against buying medical products that promise to deliver instant results. However according to the FTC consumers fall prey everyday to "unscrupulous marketers who exploit their fears and boost their hopes, all in the name of fast buck."

Cristina Pachiska at a food store
PHOTO : Yetnayet Aberra

New Yorkers spent more money on food and transportation in 2003-2004. The rise in retail prices is the reason for increased spending, according the Bureau of Labor Statistics. Consumer spending increased with the rise in retail prices. Despite the modest revival in the economy, most people practiced money saving behaviors coupon clipping, reviewing advertising specials, comparing prices at different supermarkets, participating in frequent shopper programs and stocking up on sale items, according to a report posted on the American Taste website.

The next time you are drawn by one of these deals, watch out that you are not enticed by buzz words like get-free-rich, absolutely free, guaranteed, quick and easy and nothing illegal. It's one thing to draw consumer's attention and another to fail deliver on promises.


 

Shop around

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WORD OF MOUTH

I’m not a born and bred New Yorker, but after only a few years in the city, I already know the real way to find deals in the Big Apple is by aggressively asking everyone you meet: How much did you pay for that?


Obnoxious, yes, but there are deals to be had even here in one of the world’s most expensive cities. By asking, you can find $25 bus rides to Boston that leave from bakeries in Chinatown; $3 curry dinners that all the southeast Asia cab drivers know about; and maybe even that $500 per month rent-controlled apartment in the West Village.
But, such deals are precious and elusive.


This week, I went on an expedition around Manhattan, asking New Yorkers where the city’s best deals are hidden.

 

 

WHAT YOU COULD DO

  • KNOW WHAT YOU WANT AND CAN
  • AFFORD AVOID IMPULSE BUYING OR
  • SALES PERSONS PRESSURE
  • ASK FRIENDS, RELATIVES FOR RECOMMENDATION
  • DO YOUR RESEARCH: GET QUOTES FROM OTHER SELLERS
  • REVIEW PRODUCT'S TEST
  • CHECK OUT THE COMPANY
  • READ AND UNDERSTAND THE CONTRACT YOU SIGN
  • GET A WRITTEN COPY OF REFUND, RETURN OR GUARRANTE POLICY
  • IF ALL THIS FAILS AND YOU NEED HELP CONTACT THE NEW YORK CONSUMER PROTECTION BOARD.
  • TAKE ACTION: TALK TO A LAWYER
  • GET THE LATEST ON CONSUMER NEWS
  • KNOW MORE ABOUT CONSUMER PROTECTION LAWS

 

PHOTOS OF SIGNS OUTSIDE STORES IN MANATTAN

 

PHOTO : YETNAYT ABERRA

 

pPHOTO : Yetnayet Aberra

 

PHOTO : Yetnayet Aberra